Privacy Policy

Last updated: August 2026

Glow & Smile Travel Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, register your interest, contact us, or use our dental tourism services.

1. Who We Are

Glow & Smile Travel Ltd is a company registered in England and Wales (Company No. 16782222). Our registered address is 24 Pickwick House, London, W11 4DP, United Kingdom.

For data protection enquiries, contact us at hello@glowandsmiletravel.co.uk.

2. Information We Collect

We may collect the following types of personal data:

Identity data: first name, last name
Contact data: email address, telephone number, postal address
Health-related data: dental photos, treatment preferences, medical history you voluntarily provide for consultation purposes
Technical data: IP address, browser type, device information, pages visited and time spent on our website
Marketing data: your preferences for receiving communications from us

3. How We Use Your Information

We use your personal data to:

Respond to your enquiries and provide free consultations
Arrange dental treatment packages, travel and accommodation
Communicate with partner clinics on your behalf (with your consent)
Send service updates and, where you have opted in, marketing communications
Improve our website and services
Comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following bases:

Consent: where you have given clear consent (e.g. marketing emails, notify-me forms)
Contract: where processing is necessary to provide our services
Legitimate interests: to operate and improve our business, provided your rights are not overridden
Legal obligation: where we must comply with applicable law

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

Partner dental clinics and medical providers in Cairo (only with your explicit consent)
Travel and accommodation providers involved in your trip
IT and website hosting providers who process data on our behalf
Professional advisers (lawyers, accountants) where necessary
Regulatory authorities if required by law

All third-party processors are required to protect your data in accordance with UK data protection law.

6. International Transfers

As a dental tourism company, some of your data may be transferred to Egypt for the purpose of arranging your treatment. We ensure appropriate safeguards are in place, including contractual protections with partner clinics and secure transmission methods.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. Enquiry data is typically retained for up to 3 years. Treatment records may be retained for up to 7 years in line with medical record-keeping best practice.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (“right to be forgotten”)
Object to or restrict processing of your data
Data portability (receive your data in a structured format)
Withdraw consent at any time (without affecting prior lawful processing)
Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at hello@glowandsmiletravel.co.uk.

9. Cookies

Our website may use essential cookies required for the site to function. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described here.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Glow & Smile Travel Ltd
24 Pickwick House, London, W11 4DP
Company No. 16782222 · ICO Reg. C1995221
Email: hello@glowandsmiletravel.co.uk
Website: www.glowandsmiletravel.co.uk
Phone: +44 7538 477652